ee at Microsoft
Lou Carbone was honored to share his knowledge and passion at a series of recent Mircrosoft keynote addresses. From the TechEd conference in New Zealand, to MIX Las Vegas, and ReMIX in Boston, audiences throughtout the tech community are embracing his message.
Tech Ed: Avoiding the ‘brand canyon’ – Lou Carbone gives the oil on the emotion of customer experience
"Lou carbone, US-based guru of the customer experience, wowed the Tech Ed crowd this morning with a keynote presentation extolling the value of understanding the emotions of the customer experience."
Rob O’Neill – Computer World August 13, 2007
The Best Keynote Ever
"It was in my opinion the most interesting keynote I have ever attended. I’ve seen Bill Gates three times already, Steve Ballmer, and numerous other people. But Lou delivered a great message – about user experiences. About emotional experiences and how companies fail at delivering those, and how companies who succeed in doing this do so well in the marketplace."
Anonymous – The Unofficial Tech Ed Blog
“Fantastic keynote … we’re [finally ] realising that the success of any
IT application comes down to the user experience as much as anything else!”
UX consultant
"Lou’s session really opened up my subconscious mind and thoughts on customer experience oriented IT development. I have been attending TechEd for last 3 years and this year it was different and hif words definitely left a mark on my mind."
Anonymous – Nigel Parker’s Weblog
"I thought Lou’s keynote was wonderfully different. Lou was compelling, engaging, measured and witty and the hush in the auditorium was palpable. We could really learn a lot about picking up the clues to make the deep emotional connection. The emotional connection with the customer. And that matters."
Eileen Brown - Eileen Brown’s Weblog
To book Lou Carbone contact ee