press
Television Interview with Lou Carbone
Good Question: Is
Buying Generic Cool?
Television Report
The Long Wait: How Lines Influence Shoppers
TomPeters.com
Interview: "Lou Carbone – A Cool Friend of
Tom Peters"
Fast Company
Book Review: "Clued In"
"Basic Training: There Are No Shortcuts On The Road To A Great Experience"
Marketing Management
Book Review: "A New
Look At Customer Experience"
Microsoft Executive Circle
"Counter-Intuitive"
Twin Cities Business Monthly
"Clued In:
Experience Engineering Helps Its Clients Manage Their Customers' Emotional
Responses"
Minnesota Business
"Getting Clued In To Experience Management"
Minneapolis Star Tribune
"Coffee With Lewis
Carbone"
Letter to the Disney Board
"How to bring back the magic?"