publications
We wrote the book on experience management.
Our founder and CEO, Lewis Carbone launched the experience movement in the late 1980s. His seminal article titled "Engineering Experiences" which he co-authored with Stephan Haeckel appeared in the winter issue of Marketing Management in 1994. Since then he has published numerous articles, as well as his 2004 best seller "Clued In" now in its 7th printing.